Privacy Policy

Your privacy matters. Here’s how we look after your information.

1. Who We Are

LOUDER TOGETHER is a UK-based clothing brand with a purpose: raising awareness of mental health, encouraging people to speak up and helping break the stigma surrounding mental health.

For questions about this policy or your personal information, contact us:

2. Information We Collect

Depending on how you use our website, we may collect the following information:

• Personal details: Your name, email address, telephone number and delivery and billing addresses.
• Order information: Products purchased, sizes, quantities, order history and delivery details.
• Payment information: Payment transaction details. Card payments are handled by our payment providers. We do not intend to store full payment card details ourselves.
• Marketing information: Your email address and marketing preferences if you choose to subscribe.
• Website information: IP address, browser type, device information and website usage data, where collected through cookies or similar technologies.
• Customer communications: Information you provide when contacting us with questions, feedback or enquiries.

3. How We Use Your Information

We use personal information for the following purposes:

• To process and fulfil clothing orders.
• To arrange production, printing and delivery of products.
• To communicate with you about your orders.
• To respond to customer enquiries and provide support.
• To send marketing emails where you have given permission.
• To manage competitions, promotions and customer feedback.
• To maintain and improve our website and shopping experience.
• To prevent fraud and protect our business and customers.
• To meet legal, accounting and tax obligations.

4. Our Lawful Basis for Processing

We only use personal information where we have a lawful reason to do so.

• Contract: Processing information required to fulfil your orders and provide the services you request.
• Legal obligation: Keeping financial and transaction records where required by law.
• Consent: Sending marketing emails where you have actively agreed to receive them, and using cookies where consent is required.
• Legitimate interests: Managing our business, improving our website, handling enquiries and preventing fraud, where these interests do not override your rights.

5. Email Marketing

If you sign up to our mailing list, we may send you information about:

• New clothing collections and product launches.
• Brand news and announcements.
• Special offers and promotions.
• Mental health awareness campaigns and community initiatives.

We use MailerLite to manage our email subscriptions and send marketing communications.

You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us at hello@loudertogether.co.uk.

We do not sell or rent our mailing lists to third parties.

6. Print on Demand and Order Fulfilment

LOUDER TOGETHER uses print-on-demand services to produce and fulfil clothing orders.

We intend to use Printify and its connected printing and fulfilment partners. When you place an order, relevant information such as your name, delivery address, contact details and purchased products may be shared with these providers so your order can be produced and delivered.

These providers receive the information necessary to carry out their services, subject to the arrangements and terms applicable to those services.

7. Donations and Charity Support

LOUDER TOGETHER is committed to supporting mental health awareness and charitable initiatives.

Our current intention is to donate 10% of product revenue to mental health charities, subject to our published donation terms.

Where customers are given the opportunity to nominate a charity during checkout, we may collect and use their selected charity preference to help determine how donations are allocated.

We do not use charity nominations to make decisions about customers or to infer their personal health circumstances.

8. Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted service providers where necessary to operate our business, including:

• MailerLite: Email subscriptions and marketing communications.
• Payment providers: To process secure payments.
• Professional advisers: Accountants, legal advisers and other professional services where necessary.

We may also disclose information where required by law or to protect our legal rights.

9. International Data Transfers

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure it receives protection in accordance with applicable UK data protection requirements. This may include adequacy regulations or appropriate contractual safeguards.

10. How Long We Keep Your Information

We only retain personal information for as long as necessary for the purposes for which it was collected.

• Order and financial records: Kept for the periods required by applicable tax and accounting laws.
• Marketing subscriptions: Kept until you unsubscribe or withdraw your consent, subject to retaining a minimal suppression record where necessary.
• Customer enquiries: Kept for as long as reasonably necessary to resolve and manage the enquiry.
• Website and technical information: Retained according to the applicable cookie and analytics settings.

11. Cookies and Website Tracking

Our website may use cookies and similar technologies to make the website function, remember preferences, understand website usage and improve your shopping experience.

Some cookies are essential for the operation of the website, while others may be used for analytics or marketing.

Where required, we will ask for your permission before placing non-essential cookies on your device. You can manage your preferences through our cookie settings.

12. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online system or method of electronic storage can be guaranteed to be completely secure.

13. Your Data Protection Rights

Under applicable UK data protection law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information in certain circumstances.
• Request restriction of how we use your information.
• Object to certain types of processing.
• Request transfer of your information in certain circumstances.
• Withdraw consent where processing is based on consent.

To exercise your rights, contact us at hello@loudertogether.co.uk.

We may need to verify your identity before responding to certain requests.

14. Children’s Privacy

LOUDER TOGETHER is a clothing brand intended for a broad audience. Our website and online purchasing facilities are not specifically directed at children under 18.

We do not knowingly collect children’s personal information for marketing purposes without appropriate permission. Purchases should be made by an adult or with appropriate adult involvement.

15. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms and other organisations.

We are not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes to our business, website, services or applicable legislation.

Any updates will be published on this page, together with the revised date.

17. Contact and Complaints

If you have questions, concerns or requests regarding your personal information, please contact us:

You also have the right to raise a complaint with the UK’s Information Commissioner’s Office (ICO):

Visit the ICO complaints page

Last updated: 8 November 2026
LOUDER TOGETHER – BE SEEN. BE HEARD.